Returns & Replacements

If you are not 100% happy with your order, you can return it to us within 14 days: please unused with original label and in the original packaging. As soon as we have checked the goods in our warehouse, we will transfer the amount back to the means of payment you used.

We ask for your understanding, the costs for the return will only be covered for:
Orders from Austria if total amount after refunds is still above 150 EUR
Orders from Germany if total amount after refunds is still above 500 EUR

Other shipping costs for returns will not be covered by us!

Please note: Carrying systems are sealed for health and hygiene reasons and are expressly excluded from exchange and return in accordance with § 18 para 1 no. 5, 6, 8 distance selling act as soon as the seal has been damaged or removed! 

The return address is:

Leonessa Shop

Herrengasse 6-8 

1010 Vienna

Austria