Returns & Replacements

If you are not 100% happy with your order, you can return it to us within 14 days. We accept unused goods with original label and in the original packaging. We can't take back shoes which have been worn on outside. As soon as we have checked the goods, we will transfer the means back to you with the same payment method you used.

We ask for your understanding, that shipping costs of returns will only be covered for orders from Europe if you are changing for a different size, or a more expensive model. In all other cases (also if you return the whole order) you have to cover the expenses of returning the package to us and organize shipping yourself.

If you choose a shipping option for your returns, which is more costly than the cheapest, insured package you have to cover the additional costs yourself.

The return address is:

Leonessa Shoe Store
Herrengasse 6-8 
A-1010 Vienna
Austria