Returns & Replacements
Unsuitable items may be returned or exchanged within 15 days of our dispatch date. The date applies of the mail-administration center. We will try to find further solutions together. Postal costs for returns or exchanges are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Products must be unworn with shoe taps and original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Items that have any sign of use or wear will be returned to the client.
Exchanges for another size and/or color in the same style of shoe will depend upon in-stock availability, but is possible if the shoe is in stock.
Price differences in exchanges for products with a higher retail price must be paid by credit card including all necessary information along with your exchange item.
Price differences in exchanges for products with a lower retail price will be credited back ONLY to the original form of payment, or applied to a store credit, which shall never expire.
Please fill in the return form (if you did not receive it in your shipment, please contact us and we shall send you a new form), and include a print out of your web order, copy of receipt or original receipt.
Return the item to this address: Leonessa Online Shop, Herrengasse 6 - 8, 1010 Vienna, Austria.
Keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
All returns will be accepted and processed within 5 business days of delivery and refunded only via the original form of payment. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed above, we will not be able to issue the refund and the package will be sent back to you.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs. Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.